Where all things Apple start to die on me.
I was going to rant when I originally decided what to blog tonight, but letting time pass a bit and pondering I do not think I have cause to rant for a novelty.
Four years ago through work I acquired an eMac, recently it has been doing random crashes and reboots. It is well out of warranty, but doing some nosing around it appears that there was a batch (of which mine is included) where there are dodgy capacitors on the motherboard. Handily on Apple’s website is confirmation of the problem and instructions to take affected machines in that batch to an Apple service depot where they will replace the board at no cost. So I called the local service depot and they confirmed that is the case and also applies to machines out of warranty. All I have to do now is get it to them and they will take care of things.
Excellent.
Just over a year ago I bought a new laptop, yesterday I confirmed that the battery had died. Today I phoned Apple and went through all the diagnostics, short version is that they will send me a new battery despite it not being covered by the extended warranty, all I have to do is return the old one. Using the prepaid courier stuff that they will send me with the new one.
Excellent.
Also my iPhone has partially died in that the internal speaker no longer works so I have to use speakerphone all the time. So as instructed I contacted O2 and explained what had happened. OK they said we will send you another one and you can return the faulty one.
Excellent.
Then I get another phone call from O2, because my phone is older than ninety days it is outside the automagic replacement period so I have to take it to an O2 store and sort things out there.
Not so excellent, but not a show stopper either.
At lunch today I went to the local O2 store, lunchtime means lack of iPhone returns trained staff so I had to wait around for a bit, so I grabbed some lunch which I had planned to do anyway. My phone has noe been sent off to Apple at O2’s cost for repair or replacement and I have managed to wangle a loan phone to use in the meantime. I will get a call in a few days when my phone is ready for collection from the store.
So all in pretty good.
In the meantime I have to learn to use a phone with more than one button!
I cannot really complain, I have just been unfortunate and Apple kit has been great for me over the years and in all cases things will be fixed at no cost to me.
